cbage Privacy Policy

1 Introduction

cbage ("we", "us", or "platform") provides a safe and trusted online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, process, and protect your personal information when you visit our website cbage.cam and when you use our services.

By reading this Policy, you will understand what rights you have over your information and how we use it. By using our services, you are considered to have consented to the terms of this Privacy Policy.

We commit that your personal information will never be sold to third parties and will always be protected through SSL encryption technology.

2 Information We Collect

cbage collects different types of information for various purposes. A detailed description of the information collected is provided below:

2.1 Registration and Account Information

When you create an account at cbage, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Username and password (in encrypted form)
• National ID card or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

We do not store any full bank card numbers or CVV numbers.

2.3 Technical and Usage Information

The following is automatically collected while you use our platform:

• IP address and device type
• Browser type and version
• Pages visited and click data
• Session duration and login time
• Information obtained through cookies and similar tracking technologies

3 Purpose of Using Information

cbage uses your collected information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Ensuring smooth gameplay, deposits, withdrawals, and bonus distribution.
• Identity verification: Preventing fraud and complying with Anti-Money Laundering (AML) regulations.
• Age verification: Ensuring that only users aged 21 or above can use the service.
• Customer support: Resolving your questions or issues.
• Platform improvement: Analyzing user experience to improve service quality.
• Legal compliance: Meeting applicable legal obligations.
• Communication: Sending important updates, transaction confirmations, or security alerts.

4 Data Sharing and Third Parties

cbage never sells your personal information. However, we may share information in certain limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help operate our platform — such as payment processing, technical support, and security verification. All such partners operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be provided in response to valid orders from law enforcement agencies or regulatory authorities. In such cases, only the information legally required is disclosed.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, deception, or any other illegal activity.

4.4 Game Software Providers

Our game software providers — including Pragmatic Play, Spribe, JILI, and PG Soft — process certain gameplay data. They also operate under their own privacy policies.

5 Cookie Policy

cbage uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Maintaining login state and ensuring core site functionality.
• Functional cookies: Saving your preferences and settings.
• Analytics cookies: Understanding site usage patterns and improving services.

5.2 Cookie Control

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some site functions to not work properly.

6 Data Retention and Security

6.1 Retention Period

We retain your information for as long as your account is active and for the period required by legal obligations. Even after an account is closed, financial records are kept for a specified period in accordance with applicable law.

6.2 Security Measures

cbage uses industry-standard security technologies to keep your information safe:

• SSL (Secure Socket Layer) encryption — on all transactions and communications
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Limited staff access — only authorized staff can view your information

6.3 In Case of a Data Breach

In the event of a security breach, we will immediately notify affected users and take the necessary steps.

7 Your Rights

You have the following rights over your personal information:

• Right to access: You have the right to know what information we hold about you and how we use it.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained to meet legal obligations.
• Right to restrict processing: In certain cases you can request that restrictions be placed on the processing of your information.
• Right to data portability: You can request to receive your information in a structured, machine-readable format.
• Right to object: You can object to the use of your information for certain specific purposes.

To exercise these rights, contact us at [email protected].

8 Protection of Children and Minors

cbage strictly provides services to users aged 21 or above. We do not knowingly collect information from minors. If a minor is found to have registered on our platform and we detect this, the account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has accidentally registered, please contact [email protected] immediately.

9 International Data Transfers

Our servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that it remains protected in accordance with the standards described in this Privacy Policy.

For international transfers, we ensure technical and contractual safeguards are in place, and all data is transmitted via SSL encryption.

10 Responsible Gaming and Data

cbage believes in responsible gaming. As part of this, we may monitor patterns in your gaming activity. If any concerning behavior is detected, we may contact you or apply certain restrictions to your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Policy Changes

cbage reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the revision date on this page of the website.
• Notify registered users via email.
• Display a notice on the platform if necessary.

Continued use of the service after changes have been made will be considered as your consent to the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support

We generally respond to privacy-related requests within business days.

For more information about this Privacy Policy, you can also visit our FAQ page.